Return Policy

Last Updated: [Date]

Thank you for shopping with Ravea! We strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please review our return policy below for guidance on how to return items.

1. Eligibility for Returns

  • Items must be returned within 30 days of the original purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
  • Certain items, such as customized or personalized products, may not be eligible for returns unless they are defective or damaged upon arrival.

2. How to Initiate a Return

  • To start the return process, please contact our customer service team at [customer-service@Ravea.com] or [insert phone number]. Include your order number and a brief description of the reason for the return.
  • Once your return request is approved, we will provide you with a return authorization number and further instructions on how to proceed.

3. Return Shipping

  • Customers are responsible for the return shipping costs unless the item received was defective or incorrect.
  • For your protection, we recommend that you use a trackable shipping service or purchase shipping insurance for items over a certain value. RAvea cannot guarantee that we will receive your returned item.

4. Refund Process

  • Upon receiving and inspecting your returned item, we will notify you of the status of your refund.
  • If your return is approved, a refund will be processed to your original method of payment within 5-10 business days.
  • Please note that shipping costs are non-refundable.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item following the steps outlined above and place a new order for the desired item.

6. Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us within 7 days of receiving the item. We will provide you with instructions for returning the item and may provide a refund or replacement, depending on availability.

7. Contact Us

If you have any questions about our return policy or need assistance with your return, please feel free to reach out to us:

  • Email: [customer-service@Ravea.com]